Refund Policy
Last Updated: [Date]
Thank you for shopping at aireels.technicalsoni.com. We value your satisfaction and want to ensure you have a positive experience with our digital goods. Please read our refund policy carefully.
1. Digital Goods
All our products are digital and delivered electronically. These may include downloadable software, e-books, templates, and other digital products.
2. Refund Eligibility
We offer refunds only under the following circumstances:
- Non-Delivery of the Digital Goods: If you have not received the purchased digital goods within [specified timeframe] after the payment, please contact us at [contact email] to request a refund.
- Major Product Defect: If you encounter a major defect in the digital goods that makes them unusable or substantially impairs their intended functionality, and we are unable to provide a reasonable solution or replacement, you may be eligible for a refund. You must contact us with details of the defect within [specified timeframe].
3. Refund Requests
To request a refund, please contact us at [contact email] with the following information:
- Your name and contact details.
- Order number or transaction ID.
- Details of the issue, including any error messages or defects encountered.
We will review your request and respond within [specified timeframe] with instructions on how to proceed.
4. Refund Processing
- Refunds will be issued using the same payment method used for the original purchase.
- Refunds may take [specified timeframe] to process.
- In cases of non-delivery, refunds will be processed as soon as we determine that the digital goods were not delivered.
5. Exclusions
The following situations are not eligible for refunds:
- Change of mind or buyer’s remorse.
- Minor defects or issues that do not substantially impair the functionality of the digital goods.
- Compatibility issues (it is your responsibility to ensure compatibility before purchase).
- Refunds requested outside of the specified timeframes.
6. Contact Information
For any questions or concerns about our refund policy, please contact us at [contact email].
7. Changes to the Refund Policy
We reserve the right to modify or update this refund policy at any time. Any changes will be posted on this page.
By making a purchase on our website, you acknowledge that you have read, understood, and agreed to our refund policy.